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Ride wont stop

#1
Im having problems with the splitting coaster.
I have the two trains running on it
One of the trains just sits in the station and the other continues to go round the track
People can not board the ride, alothough they are queuing.
I have the ride to 'No. circuits=1 and minwaitingtime=20sec'
How can i solve this problem???

Thanks
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#2
Is it on wild? If so try making another and if the second has the same problem then try to reinstall Wild.
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