Marina Towers Tranquility Tea Room is now open to guests. You may recall from earlier writing that it was originally planned to be just off the coast of Marina Towers Island but our research had shown that guests would better enjoy a tea room that was a little more substantial than that originally planned so we’ve taken their suggestions to heart and built this facility.
We’d like to show you around today on top of which I need to meet our photographer out there so we’re flying out in helicopter from Marina Towers main island and accessing the tea room the same way our colleagues do, via the tea room staff complex. For our guests, usually Tranquility Tea Room is reached by motor yacht from Marina Towers Main Island.
Our photographer is at the tea room along with a magazine team to take some photos for a spread in which we’re being featured and he has about an hour ago texted me to say they’d gone on out ahead and he’ll meet me there. Until I get there the photos you’ll be seeing will be taken on my mobile phone.
Ahh, there’s the tea room – sorry, that was the tea room. By the time I got my phone ready it was gone, but the administration complex is coming up in view.
In the helicopter, there are a few minutes after Marina Towers disappears from sight at the rear until we can see the tea room ahead, and then can observe farther along the staff complex. The layout has been designed in this way for two reasons: so the guests don’t need to travel past the staff complex in order to arrive at the tea room from the main island, and so that when at the tea room staff complex the staff can be less customer focused and more colleague focused. While we value our guests we prefer that if at all possible our staff are able to interact with each other and focus on their responsibilities without the distraction of guests. Just like they do in large hotel chains we feel guest needs are better served by staff who are specifically there to make them feel welcomed.
Rather than avail himself of the opportunity to do some boating I see the photographer’s also taken another helicopter out here. We’ll just circle once around the complex to get a bead on things.
The dumpsters are gone as is the empty shipping container. Two additional supply containers have been offloaded so our barge team has gotten a move on very early indeed this morning.
We’ve landed and while the blades stop revolving I’ll finish collecting my things before we get started.
Ahead is the main staff building for the Tea Room and is where the administrative side of the facility is seen to by our colleagues. Below at the left are the service and access docks.
There is an open area on the admin block rooftop for staff relaxation with cafeteria serving substantial continental cuisine. In addition to containing offices there is a sick bay, an apartment for the complex’s single live-in staff member and his family, a staff lounge and a few rooms available for staff who choose to stay overnight. This photo was taken by another colleague while on his way out to the Tea Room reception,
There are almost no reefs in this area of the ocean but I understand that the game fish, caught off the premises when they do swim by, are delicious! Our live-in had a gathering a few weeks ago and we found his wife can barbecue a shark steak that will melt in your mouth!
Every couple of weeks the live-in and his family will cruise a couple of miles out to do some deep-sea fishing during which they usually catch sword fish which grills extremely well, or sail fish with are no good to eat and are either thrown back into the sea or saved if someone wants one mounted.
Let’s go down and get on our way!
Ooh, I’ve just received a text from the helicopter operator who’s said he’s returning to the main island. We all seem to have our wires crossed here at Marina Towers today. The Accounts team and Customer Service team need to come out here and tour the facility so he’s gone to pick them up.
We found it a challenge building the tea room complex close enough to the tea room without it being an intrusion and yet not so far away that there would be a problem with service, supplying and maintenance. We’ll just get on one of the boats and be on our way.
It looks like we’ll be arriving in moments.
And now to disembark at Tranquility Dock.
Beneath a sky strewn with azure and ivory it’s a lovely day out here and though it’s not much later than nine in the morning, as you see from the number of parked water craft the facility is already busy with guests. In addition to the motor yachts there are a couple of excursion craft docked out here - unusually early in the day for our excursion craft.
After the dinner sitting each evening and the subsequent nightly closure of the facility, staff will use this same dock as access for maintenance, the stocking of the facility and removal of rubbish. When we left the complex I found I had left my regular sun shades on the service dock so I’ll just collect another pair here.
The tea room docks have been specifically located so that it’s almost impossible to see either the docks or the water craft secured there while up in the tea room.
Some of our more intrepid guests will spend the half hour or so that it takes to Jet Ski from the main island to the tea room and usually by the time they arrive all they want is to simply enjoy the facility. Most of our guests who arrive at the tea room in this way don’t wish to return by Jet Ski and arrangements are in place for them to return by motor yacht to the main island. On an average day we drive about two or three dozen vacant yachts out to the tea room for this purpose. We have nearly a hundred spare Jet Skis to hand on the main island so the guests can continue to enjoy them until the ones brought out to the tea room are returned to the main island, inspected and put on stand-by ready for use.
However, while it is possible to Jet Ski out to the facility we don’t rent Jet Skis from the tea room dock as we would prefer they not be speeding around while it is anticipated guests are relaxing into the seclusion of our facility. This is the same reason that only plastic balloons and not latex balloons are available at the tea room.
Upon approach the most notable aspect of the facility are the steel beam supports and the stonework cladding covering the reinforced concrete quarter-dome & half-arch support structure beneath.
Comprised of four levels access to the Tea Room is gained from the dock, up stairs and through a glass elevator.
As you see the granite slat & tempered smoked glass access stairway is supported on an anodized aluminium framework which in turn is suspended by stainless steel chains anchored into the ceiling above. Because chains cannot be painted they’ve been chemically stained to better suit the area.
Two of the bathrooms have been placed in this location in order to enable the stairway framework to extend into the wall for stability, the bathrooms being slightly set into the curvature of the stonework above. The bathroom area is enhanced with white ash swinging doors glazed in semi-reflective glass.
We really wanted hanging plants or some kind of gardens in this area but the gardeners’ evaluation had revealed that the amount of space available would not justify the plumbing, artificial lighting and specialized care that would be required.
Let’s go up to the lobby now.
The lobby is here on the top level where four stalls have available gourmet coffees, herbal teas, flavourful cocoas, a steakhouse offering a delicious variety of grilled fare, another stall offering picnic-type sandwiches & subs along with Nathan’s hot dogs, and a small selection of our quality international frozen treats.
I’ve just discovered the tea room Assistant Manager and his family are on-site this morning. Here we’ve just had a brief chat with the grill vendor to get a reading on what’s going on here from a front-line colleague’s point of view. I’ve stood behind the counter for a few minutes in an attempt to get an impression of what it might be like to work in such a confined space for several hours a day. In the photo, along with my colleague Theo and his wife Carol at the right, is a customer waiting to receive her shrimp kebab. During this time our photographer and the magazine team stopped by during their travels.
Theo had been trying to get his son to eat something from the stall but Maurice didn’t want his photo taken this morning and promptly disappeared into the crowd.
And there’s the little dickens … he’s run around to the other side of the elevator and is hiding behind the tall wrought iron fence next to it
Like the rest of the facility, the lobby is decorated in arches made in pink and in white Italian marble topped with alabaster supports. The look is complemented with silk canopies in a pale-coral & cream Empire stripe highlighted with beams and pergolas made of African mahogany.
Access to the second and third levels is gained through similar archways framed with lush bamboos which invite guests down wide spacious stairways. Authentic Japanese paper lanterns and other Eastern décor enhance the facility.
Dragons cast in solid bronze, each weighing nearly a ton, stand guard at the bottom of each set of stairs. The dragons are carved in extreme detail and staff here tell us that at least once a day a child will ask if the dragons are real.
Booths and tables adorned with charming umbrellas and striped canopies provide ample seating for the guests.
The entire facility, particularly the balconies, offers stunning views of the surrounding ocean.
All on beds of moss, the gardens have been designed to suggest relaxation, harmony and serenity. The addition of plant boxes, plant pots and a few topiary trees give a feeling of order and arrangement.
We also wanted to give the facility a cooler feel so have planted pines to suggest an alpine environment. In addition to the facility’s structural support system the pines also enhance the feeling of stability, security and permanence. Our florist is here each evening to attend to the table centrepieces.
The gardeners were also here yesterday and they inform us that the most challenging aspect of bringing this facility from blueprint to reality was in encouraging the pines to take root and then to put on new growth. They’ve recently told us that although the pines were a lot of work to get going they’re doing extremely well now.
Five minutes after I told the photographer we had lost Maurice the photographer reached over beneath one of the railings with his camera. Later today Maurice’s parents will show him that he got his photo taken in spite of himself.
More on Tranquility Tea Room to come in a few days.